Behind the scenes, authoring a company blog post
Last week I talked about an overview of the registration process and the different phases for the Avaya IP Phone registration process. This week my contribution to the company blog covers the...
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IP Phone deployments, the power of DHCP and auto config
In my 3rd company blog article, I talked about DHCP and auto configuration via DHCP. There are fifteen different feature groups (IP Deskphones Fundamentals, NN43001-368, Appendix B: Provisioning the IP...
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Avaya IP Phones, Increasing Boot Efficiency
Increasing boot efficiency is one of those things I’m working on. My personal or work PC, my IP Phone, systems I manage. The less time I have to spend sitting around waiting for something to boot up is...
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Avaya CS1000 T1 Alarm clearing
A co-worker was recently tasked with providing cross training for a product which I do not have much experience with on the topic of T1 troubleshooting and alarm clearing. After getting this class, I...
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Avaya CS1000 Heartbeat troubleshooting
Recently, a number of customers have been experiencing a rash of heartbeat issues between CS1000 components. In this article, I’m going to walk through some of the troubleshooting I’ve done recently...
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CS1000 System Resiliency, revisited
In a previous post, I talked about an experience I had in documenting for co-workers how to set up the CS1000E. The root cause of that documentation was the excessive amount of time I spent cleaning up...
View ArticleAvaya Aura Contact Center, Disk Partitioning
Recently worked on an AACC (Avaya Aura Contact Center) where the partitioning of the server was determined to be the cause of the problem. While Disk Management (diskmgmt.msc) is easily accessible from...
View ArticleCS1000- “FW authentication failure” and new UNIStim release
Issue When IP Phones enter a reboot loop, attempt to “upgrade”, fail, then reboot again, or When IP Phones enter a reboot loop, attempt to “upgrade”, fail with “FW authentication failure”, then reboot...
View ArticleAvaya CS1000 – In the absence of routine maintenance
Issue: Ports, Cards or entire Shelves disable during midnight routine. NWS messages generate during midnight routine % NWS301 8 0 : -1 -2 -3 -4 -5 -6 % % NWS101 1 : 24 % % NWS211 24 : 0 1 Environment:...
View ArticleUNIStim Release 5.5.2 now out
https://support.avaya.com/downloads/download-details.action?contentId=C20145311538319080_3&productId=P0599&releaseId=UNIStim%205.x Updated my Google doc table of IP Phone firmware: Related...
View ArticleAvaya Aura Contact Center, Microsoft Hotfix Compatibility Update
A New Dawn Starting in January 2015, Avaya has changed it’s official policy with regards to Microsoft Hotfix updates to AACC servers. Prior to this policy update, all Microsoft Hotfixes were approved...
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